Three Zoom Phone training sessions offered this spring
The University’s two-year project to move from outdated Cisco hardware to Zoom Phone is now in the final stretch. To support the transition, Information Technology Services has coordinated three Zoom Phone training sessions throughout the spring:
- Wednesday, March 11 at 10 a.m.
- Wednesday, April 15 at 10 a.m.
- Wednesday, May 20 at 10 a.m.
Register and find more information on this page in the IT Help Center.
Unit points of contact will receive approximately 30 days’ notice before their scheduled migration. Zoom Phone eliminates the need for most physical phones, though departments may choose to purchase them if desired. Instructions for ordering phones are available in the IT Help Center.
Zoom Phone is a full-service, cloud-based calling solution designed to better support a large workforce with many hybrid and fully remote staff. By moving from on-premises Cisco hardware to Software as a Service, WVU will avoid more than $1 million in deferred maintenance costs. Telecommunications charges will remain at current rates until the transition is complete. WVU expects to finish the system-wide transition to Zoom Phone by July 1, 2026. For questions, contact the Service Desk at ITSHelp@mail.wvu.edu.