Shared Services Update

Please refer to the details below, as well as a more comprehensive update regarding the Shared Services Center. There will be more details to come, but in the meantime, please be sure to review the comprehensive update in its entirety, as it covers important information regarding the Shared Services Community and related tools. Following are a few highlights:

Important Dates and Contact Information

The Shared Services community is anticipated to go live Jan. 27, and Customer Care will be available to assist on that date. Shared Services will be located at One Waterfront Place, and there will eventually be three storefronts. HSC will have a storefront on the ground floor of the HSC.

• For general questions, or if you don’t have a specific contact, there will be several ways to contact Shared Services:
  • Phone (304)-293-6006
  • Email sharedservices@mail.wvu.edu
  • Chat
  • Community log in
  • Storefront walk-in

Training

It was announced that Shared Services will be offering training on Salesforce, the case management and knowledge management tool. The first training session took place Jan. 23, and will continue through February and March. Use the link below to register for a session; the next available session at the HSC will be held Feb. 6. 

Register to attend a WVU Shared Services Salesforce training session.

As mentioned, please be sure to review the full Shared Services Update, which covers implementation timeline and important tools and next steps, among other helpful details.

Roberta Mogyoros, senior business planning officer, would be happy to hold an open forum to discuss any questions or comments that anyone may have. Although there are not a lot of details yet, we would be happy to discuss what we know and can look into any questions that may come up that we do not have answers to quite yet.

Please email SOPHbusinessoffice@hsc.wvu.edu by the close of business on Monday, Jan. 27, if you would be interested in an open forum to discuss further details. Should there not be enough interest in a larger group discussion, Roberta would be happy to discuss questions or comments in individual meetings. Please email the address above with your interest.