Install Okta Verify now to avoid disruptions and be ready for retirement of Duo

WVU will soon replace the Duo Mobile multi-factor authentication app with Okta Verify, and Information Technology Services recommends that students install the new app as soon as possible to avoid disruptions. Don’t delete the Duo app yet, though. You will still need it for access to some WVU applications until Oct. 1.

Faculty, staff and students will be prompted to set up Okta Verify based on the following schedule:

• Sept. 9: All faculty, staff and affiliates with Sponsored Accounts on the Morgantown, Beckley and Keyser campuses
• Sept. 11: Students with @mix accounts
• Sept. 16: Health Sciences Center employees, including those at the Charleston and Eastern divisions

Note: Shared users (those with dual WVU and WVU Medicine roles) may be prompted earlier.

When prompted, users must complete the setup to retain access to key systems like Microsoft 365, Google Workspace, Adobe Creative Cloud, Qualtrics and other services that use Okta for authentication.

Authentication for hundreds of WVU applications will be changing from mid-September through Oct. 1, and you may see either the old login screen or the new Okta interface when logging in. Call volumes at the Service Desk could be high and wait times could be long on days when large applications such as eCampus and SOLE are updated.

Both Duo and Okta Verify will work for multi-factor authentication until Oct. 1, but on that date, the Duo Mobile app will stop working, and you must use Okta Verify.

Thank you for helping make this transition as seamless as possible. If you have problems setting up Okta Verify, call the Service Desk at 304-293-4444