Customer Group Meeting March 23

As part of our continuing efforts to improve customer service for the faculty and staff that we serve, the WVU Shared Services Center is inviting members of the WVU community to our monthly Customers’ Group Meeting.

This monthly meeting will provide the opportunity for the Shared Services team to share updates on key initiatives and hear directly from our current and future customers.

There is an established agenda each month; however, we will always allow time for your feedback on what we are doing well and opportunities for improvement.

At our next meeting, we will discuss the Shared Services Center Customer Care hours and review our new revised Forms Inventory on our community page. The SSC Accounts Receivable team will share some information on receiving and processing funds, funds handling training, ITS/Telecommunication funding change requests, and fraud and ethics.

To accommodate various schedules, we are hosting the meetings at two separate times. Sessions will be held on the fourth Wednesday of each month at noon and 4 p.m.

Each meeting will be hosted via the Zoom platform.

To access the meetings on March 23 at either noon or 4 p.m., please use the following link.

Join Zoom Meeting: https://wvu.zoom.us/j/93077619502

Meeting ID: 930 7761 9502

We look forward to seeing you at the Customers’ Group Meeting. In the meantime, visit the WVU Community in Salesforce or the WVU Shared Services website for more information. Contact us at 304-293-6006 or SharedServices@mail.wvu.edu with any questions or if you need support.